Frequently Asked Questions
Customer Service Questions
In the event that our ice packs melt, our products remain stable for 3-5 days. We advise refrigerating or freezing upon arrival. However, if you’re not comfortable consuming your order, please reach out to us at support@outeraislegourmet.com.
If you’d like to cancel your order, please email us at support@outeraislegourmet.com. If your order hasn’t shipped, we’ll be happy to cancel and refund your order!
Please email us at support@outeraislegourmet.com with your order # and a picture of the product that was received, and we’ll make sure to get you taken care of right away!
Please email us at support@outeraislegourmet.com with your order number and shipping address and we’ll make sure we get this taken care of right away!
Product Questions
Our Pizza Crusts are 7 inches in diameter and come with 2 crusts per pack.
Our Sandwich Thins are 4 inches in diameter and come with 6 thins per pack.
Our products are made with 4 fresh & simple ingredients:
1. Fresh Cauliflower
2. Whole Cage-Free Eggs
3. Parmesan Cheese
4. Nutritional Yeast
Yes! Our products are gluten & grain free and are made in a facility with no gluten containing ingredients.
Yes, our cheese is pasteurized.
Our products are keto friendly and contain only 1g net carbs per Sandwich Thin and 3g net carbs per Pizza Crust.
Our Sandwich Thins have 130mg of sodium and our Pizza Crusts have 310mg of sodium.
Our Sandwich Thins have 2 SmartPoints each and our Pizza Crusts have 4 SmartPoints each.
General Questions
We have free shipping on orders of $75 or more. If a discount is applied the total must remain ABOVE $75 after savings.
You sure can. Here's our retail request form, which goes a long way when coming from potential shoppers. If you take this into your local store it should help expedite the process of becoming available in your local store.
https://cdn.shopify.com/s/files/1/3003/1052/files/Request_us_v2.jpg?4295895120833752461
At this time, we don't provide samples, but we do have a 100% satisfaction guarantee. If you're unhappy with your order just email us at support@outeraislegourmet.com and we’ll take care of you.
You can sign up to become a retailer and receive more information by emailing sales@outeraislegourmet.com or following this link:
https://outeraislegourmet.b2bwave.com/profile/customers/sign_in
We sure do. Please feel free to apply here: https://outeraisle.refersion.com/ and we will get back to you as soon as possible.
International
Yes. Our partner is Sweet & Sprouted and you can order here: https://sweetandsprouted.com/?product_cat=&s=outer+aisle&post_type=product
Not currently. Aside from the U.S.A. we are only available in Canada via Sweet & Sprouted. But we are working on this so stay tuned!
Storage
Yes! Our products can be frozen for up to 12 months.
Our products can be frozen for up to 12 months and refrigerated for up to 45 days.