In the event that our ice packs melt, our products remain stable for 3-5 days. We advise refrigerating or freezing upon arrival. However, if you’re not comfortable consuming your order, please reach out to us at support@outeraislegourmet.com.
How do I cancel my order?
If you’d like to cancel your order, please email us at support@outeraislegourmet.com. If your order hasn’t shipped, we’ll be happy to cancel and refund your order!
I received the wrong item, what do I do?
Please email us at support@outeraislegourmet.com with your order # and a picture of the product that was received, and we’ll make sure to get you taken care of right away!
My order never arrived, what do I do?
Please email us at support@outeraislegourmet.com with your order number and shipping address and we’ll make sure we get this taken care of right away!
Product Questions
What size is your Pizza Crust & how many come in a pack?
Our Pizza Crusts are 7 inches in diameter and come with 2 crusts per pack.
What size are your Sandwich Thins & how many come in a pack?
Our Sandwich Thins are 4 inches in diameter and come with 6 thins per pack.
What are the ingredients in your products?
Our products are made with 4 fresh & simple ingredients:
1. Fresh Cauliflower
2. Whole Cage-Free Eggs
3. Parmesan Cheese
4. Nutritional Yeast
Are your products gluten free?
Yes! Our products are gluten & grain free and are made in a facility with no gluten containing ingredients.
Is your parmesan cheese pasteurized?
Yes, our cheese is pasteurized.
Are your products keto friendly?
Our products are keto friendly and contain only 1g net carbs per Sandwich Thin and 3g net carbs per Pizza Crust.
How much sodium is in your product(s)?
Our Sandwich Thins have 130mg of sodium and our Pizza Crusts have 310mg of sodium.
How many SmartPoints?
Our Sandwich Thins have 2 SmartPoints each and our Pizza Crusts have 4 SmartPoints each.
General Questions
Do you offer free shipping?
We have free shipping on orders of $75 or more. If a discount is applied the total must remain ABOVE $75 after savings.
I can't find your products near me, can I request them in my local store?
You sure can. Here's our retail request form, which goes a long way when coming from potential shoppers. If you take this into your local store it should help expedite the process of becoming available in your local store.
At this time, we don't provide samples, but we do have a 100% satisfaction guarantee. If you're unhappy with your order just email us at support@outeraislegourmet.com and we’ll take care of you.
How do I become a retailer?
You can sign up to become a retailer and receive more information by emailing sales@outeraislegourmet.com or following this link:
